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rost & Sullivan has recognized Jones Lang LaSalle (JLL) Asia-Pacific as the 2024 Asia-Pacific Company of the Year in the facility management industry. JLL APAC's innovative approach, deep expertise, and customer-driven strategy position it to redefine the FM industry and reinforce its leadership.
As a global real estate leader, JLL APAC helps enterprises optimize their real estate strategies to meet operational needs and business goals. The company offers comprehensive solutions and services across the real estate spectrum, including integrated facility management (IFM). Its cutting-edge solution suite enhances property performance, fosters ideal work experiences, and delivers value for clients in various industries.
JLL APAC's Work Science initiative studies individual work patterns to power human-centric workspace designs, creating optimal work environments that enhance workforce productivity, collaboration, and employee well-being. The company's JLL Future Labs service curates immersive collaboration experiences that foster innovative thinking and synergy. JLL APAC also leverages artificial intelligence (AI) and machine learning to unify operations among diverse facility management stakeholders.
Janice Wung, industry principal at Frost & Sullivan, noted that JLL APAC's bold approach to exploring innovative insights beyond traditional FM scope enhances its solutions and delivers impactful results. Its foresight in technology integration is a key differentiator, empowering the company to remain at the forefront of the industry.
JLL APAC's Smart Building Platform helps clients enhance operational performance with real-time and remote asset monitoring. The platform drives cost optimization, enhances operational efficiency, and promotes sustainability while ensuring occupant comfort and safety. JLL APAC's expert integration of the Internet of Things, big data, and intelligent technology enhances service excellence.
The company's customer-centric approach, deep expertise, and reliability in addressing client pain points resulted in a global Net Promoter Score of 100%, establishing a new regional record. JLL APAC prioritizes mutual interests to drive value creation and sustainable growth for all stakeholders involved, redefining business partnerships in the FM industry.
Rubini Kamal, best practices research analyst at Frost & Sullivan, added that JLL APAC's progressive, customer-centric strategies and fostering enduring relationships through collaboration, value creation, and service excellence position it to lead the FM industry into the future.
