S
usan Nussbaum hired 1-800-GOT-JUNK for a second time to remove unwanted furniture from her Upper West Side apartment before a move. The company took away three items, including a large wall unit with a safe containing $100,000 worth of jewelry and family keepsakes. Surveillance footage shows the movers wheeling away the unit with the safe inside.

    Nussbaum had left the safe in the unit, intending to ask for help moving it, but forgot in the chaos of packing. She returned home to find the truck already gone. When she called 1-800-GOT-JUNK, they claimed not to have seen anything in the truck. Nussbaum suspects the jewelry was stolen and pawned.

    The safe contained family heirlooms, including her first birthday candle, a wedding band from her late husband, and a charm bracelet given by her mother. The items were not insured, and important documents like passports and birth certificates were also lost.

    1-800-GOT-JUNK denies any wrongdoing, citing paperwork signed by Nussbaum stating she no longer owned the removed items. However, surveillance footage shows the movers handling the unit with the safe inside, and a private investigator's report suggests that the drivers may have stopped for lunch during their route, potentially giving them time to steal the safe.

    Nussbaum is still searching for her missing jewelry on eBay and is haunted by the loss of these family treasures. She had planned to bequeath them to her children. The incident has left her with a sense of regret and frustration, feeling that 1-800-GOT-JUNK failed to take responsibility for their employees' actions.