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allison Veach, ABR®, CRS, broker-owner of Veach Realty Group in Springfield, Va., went above and beyond for her client during a temporary long-distance move. She and her children helped pack up the client’s belongings into their Sprinter van and moved them from Virginia to their temporary home in Tennessee within a 24-hour period.

    Veach believes in building strong relationships with clients, often transitioning from professional relationships to friendships over time. This is especially important in the real estate industry, where practitioners are focusing on demonstrating their value to consumers after recent practice changes.

    Veach helped Mckenzie Cockayne buy her first home in 2010 and has since become her mentor. Cockayne admires Veach's dynamic personality and the way she empowers everyone in her life. When Cockayne was ready to buy another home earlier this year, Veach worked tirelessly to convince her to build equity instead of renting.

    Veach's value to Cockayne was evident in her ability to secure a VA loan for her, even when the lender initially rejected her due to a medical discharge before her enlistment period was up. Veach quickly found an alternative loan option and even helped Cockayne secure a $15,000 grant for closing costs.

    In another instance, Veach helped Patrick Key find his dream home in Charleston, S.C., after he had been a renter for seven years. Key's agent, David Kent, used his expertise to educate Key throughout their nine-month journey together, identifying potential issues with homes they viewed and helping Key make informed decisions about his new home.

    Kent's construction management degree and previous experience in homebuilding came in handy as he guided Key through the real estate process. He emphasized his negotiation skills and sales track record during consultations, but his primary focus was on what he could do for his clients.

    Kent's expertise helped Key avoid potential issues that could have cost him heartache and money. For instance, he identified a large rug covering up a hole in one potential home, which would have been costly to repair.

    In conclusion, both Veach and Kent demonstrated their value to their clients through their actions, going above and beyond to ensure their clients' needs were met and their dreams were realized.