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NAR's Rebuilding Efforts: A Path to Regaining Public Trust

National association leaders prioritize stability, accountability and responsiveness amid member disillusionment.

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t the T3 Leadership Summit on May 20, 2025, National Association of Realtors (NAR) leaders Nykia Wright, Kevin Sears, and Sherry Chris emphasized their focus on stability, accountability, and responsiveness as they work to rebuild trust with members. The trio acknowledged that it will take time to regain the faith of industry leaders and members who have been disillusioned by past events such as the commission settlement, policy changes, leadership turnover, and sexual harassment allegations.

    To address these concerns, NAR is implementing short-term and long-term plans to move forward while maintaining a business-oriented approach with high accountability. Membership fees will remain unchanged for now, with Sears stating that raising dues would be premature given the current situation. The organization has also established a balanced budget, ensuring stability at the top.

    Wright, who was hired as CEO on an interim basis before accepting a permanent position in August, is committed to creating consistency and transparency within NAR. Chris, a special advisor with a background in brokerages, has been reaching out to industry leaders since January, finding allies who are willing to work together to address the organization's issues.

    Restoring trust will take time, but NAR is committed to earning it back through accountability and responsiveness. Wright has created a staff that prioritizes business-oriented solutions and holds individuals to high standards. The association aims to bring back stakeholders who have been left out in recent years and ensure that NAR doesn't favor certain groups over others.

    In the short term, NAR's focus is on helping brokers achieve their next successful transaction. Wright emphasized the importance of responsiveness, stating that the organization will act quickly when presented with opportunities for improvement. Long-term plans are also underway to address organizational issues and policies, but for now, NAR is signaling its commitment to supporting brokers in achieving their goals.

National Association of Realtors (NAR) officials discuss rebuilding efforts in Washington D.C.