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ndustrial real estate is undergoing significant changes, and operators are adapting to meet evolving customer expectations. According to Sonya Huffman, chief administrative officer at Link Logistics, "customers need a higher quality of service focused on trust, simplicity, and speed so they can focus on their businesses." To address this shift, Link Logistics has developed an all-in-one digital platform called Link+, which streamlines property operations and enhances the tenant-landlord relationship.

    Link+ aims to break the mold of traditional industrial real estate by providing a secure and transparent platform that responds to common customer complaints. The platform includes features such as digital lease access, online bill pay, direct work order management, and secure messaging. By making these processes more efficient, Link+ has facilitated over $230 million in bills paid and 1,300 service requests within its first year.

    As a relatively new player in the industry, Link Logistics is leveraging its modern approach to technology to continuously solicit feedback and implement new features within Link+. This allows the company to stay ahead of customer needs while ensuring a seamless user experience. The goal of Link+ is to make working with Link Logistics easier for customers, enabling them to focus on their core business.