realestate

Spreadsheets Hinder Construction More Than Faulty Elevators

Property managers often find inefficiencies not in building halls but in back‑office filing cabinets and spreadsheets.

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roperty managers often find that the biggest bottlenecks are hidden in back‑office filing systems rather than on the building floor. The manual paperwork and reconciliations required for accounts payable (AP) continue to drain time and money in an industry already pressured to cut costs and keep tenants happy.

    Despite fintech advances, many firms still process over 1,000 invoices a month with spreadsheets, checks, or handwritten entries. These antiquated methods can consume more than 40 staff hours each month, leading to delays, late‑payment penalties, and costly mistakes. In 2024, a quarter of property managers still rely solely on manual vendor management, costing them over $20,000 annually in labor. Paper checks and manually keyed invoices also expose firms to fraud, slowing payments, straining supplier relationships, and ultimately causing tenant dissatisfaction when services lag.

    Artificial intelligence is reshaping AP by eliminating repetitive tasks. Natural‑language processing tools now pull invoice data automatically, replacing tedious re‑entry. Machine‑learning algorithms route invoices to the correct approvers and flag potential delays before they occur. The result is faster payments and scalable back‑office operations that can grow with larger portfolios. This year, 36% of property‑management companies are adopting new technologies to boost efficiency, and 28% are using AI tools.

    Fraud risk is rising, with many firms reporting more fraudulent invoices and payment scams. AI‑driven platforms detect anomalies in vendor details and transaction patterns, flagging suspicious activity in real time. This protects against cyberattacks such as business‑email compromise, which cost the real‑estate sector $446 million in 2023.

    Beyond streamlining invoices and protecting cash flow, AI‑powered AP platforms provide managers with real‑time analytics on working capital. They forecast payment schedules, highlight early‑payment discount opportunities, and optimize outgoing cash flows. Digitizing supplier payments eliminates paper checks, reduces operational risk, and frees staff to focus on higher‑value tasks like tenant service and retention. In this way, AI turns AP from a routine administrative chore into a strategic driver of efficiency and growth.

    AI is no longer an experimental add‑on in property‑management back‑office operations; it is becoming a core tool for financial efficiency and fraud prevention.

Construction workers reviewing spreadsheets over faulty elevator concerns.