The Connells Group has made significant progress in modernising its branches. To date, 38 branches have either been completely refurbished or are in the final phase of completion. This programme is part of a broader strategy to renew the group's estate agency network.
The continuous investment in infrastructure underscores the Connells Group's commitment to providing a modern environment for its customers and employees. An improved working environment often contributes to greater efficiency and better customer service. The modernisations typically include redesigning interiors, updating technical equipment, and adapting to contemporary design standards.
Future Planning and Network Expansion
The modernisation initiative is aimed at long-term growth and efficiency. A further 50 branches are already planned for comprehensive refurbishment in 2027. This demonstrates the ongoing commitment of management to bring the entire network up to date and remain competitive.
The Connells Group has an extensive branch network consisting of approximately 1,200 branches operating under 87 different brands. The sheer size of the portfolio makes such a modernisation programme a complex and resource-intensive undertaking. Systematic phased implementation allows the company to largely maintain operations during refurbishment periods and minimise disruption.
Investments in the physical presence of the branches complement the company's digital strategies and are a crucial factor for customer loyalty in the local property market. The modernisation aims not only to improve the appearance but also the functionality of the locations, thereby optimising the quality of advice and the overall customer experience.
