The Berlin-based provider ORASOCOM has received a research grant for the development of a cross-channel multi-brain methodology for dynamic runtime instantiation and semantic synchronisation of autonomous AI agents in real-time customer communication. This funding acknowledges a multi-year research and development project, which has been creating the technological basis for a comprehensive communication platform and various AI-supported digital products since March 2021.
The aim of this initiative is a central platform that enables companies to efficiently bundle different communication channels and process them automatically. These include telephone, chat, the company website, email, Google reviews, and face-to-face interactions. ORASOCOM's individual intelligence products can be deployed as needed, combined, and administered by the customer themselves. This leads to a flexible infrastructure that structures customer communication across all channels, accelerates processes, and relieves operational teams in their day-to-day business.
Andreas Tutsche, founder and managing director of ORASOCOM, stated that the research grant was a confirmation of efforts in the field of Artificial Intelligence. He emphasised the importance of AI applications for the future of customer communication and highlighted that technological advancements in this sector are crucial. The company aims to make communication faster, more efficient, and more controllable for businesses, without compromising the quality of customer contact.
Comprehensive communication solutions
ORASOCOM's platform comprises various applications that cover different segments of customer communication. One example is Connect°, which bundles solutions for modern business communication, including mobile telephony, landline, virtual PBX systems, internet, and contract management. ContactCenter° handles the initial contact with customers or residents and combines AI-supported processes with trained service agents.
- —InfinityBots°: AI voice and chatbots for automated answering of customer enquiries.
- —SmartAssistant°: A digital employee with a human avatar on a display, who welcomes visitors and answers questions.
- —SmartGuide°: An AI avatar on websites that guides users to information, services, or suitable processes.
- —SmartMailbox°: Automatic summary of voice messages and transmission of key information.
Furthermore, SmartReview° automates the topic-specific and empathetic answering of Google reviews. SmartProcess°, currently under preparation, is intended to automate further process steps and expand the platform with additional workflow functions, enabling an even deeper integration and automation of communication processes.
