Lindner Hotels & Resorts have received recognition in the form of the German Fairness Award 2026. This award, presented in the category “Hotel Chains (Upscale Standard)”, is based on a comprehensive customer survey conducted by the German Institute for Service Quality (DISQ) in cooperation with the news channel ntv. The evaluation encompassed a total of 64,724 customer reviews from across Germany.
The basis for awarding the German Fairness Award is the perception of fairness from the customer's perspective. The focus is particularly on aspects such as transparent services, reliable service provision, and comprehensible information policy. According to Lindner Hotels & Resorts themselves, fairness is an integral part of their business practice, manifesting itself in open communication, trustworthy handling of customer concerns, and personal contact with guests.
Background to the Award
The hotel group's objective is to seriously address guest expectations, transparently answer enquiries, and develop individual solutions. Adrian Lindner, CEO of the Lindner Hotel Group, expressed satisfaction with the recognition and emphasised that fairness is reflected in daily interaction, attentive listening, open communication, and reliable support for guests. He underlined that this appreciation from guests represents positive confirmation for the entire team.
The German Fairness Award is presented annually based on customer reviews and analyses various criteria that contribute to fair corporate governance. For Lindner Hotels & Resorts, the award also serves as motivation to further intensify direct interaction with guests. The aim is to ensure a stay characterised by trust, attentiveness, and hospitality.
Award Ceremony and Representation
The official award ceremony took place on 15 October in Berlin. The award was accepted on behalf of the Lindner Hotel Group by Ina Treß, Hotel Manager of the Lindner Hotel Berlin Ku’damm. This underscores the importance of the award as an indicator of customer satisfaction and the quality of services in the upscale hotel segment.
