Property agencies across the United Kingdom are strongly advised to review and, if necessary, adjust their existing lone working procedures. This call comes on the 40th anniversary of the disappearance of Suzy Lamplugh, an estate agent who vanished in 1986 while carrying out her professional duties, a case that remains unsolved to this day. This tragic incident has profoundly sensitised the industry to the risks that professionals working in the field can face.
In response, Propertymark, the leading professional body for property professionals in the UK, has comprehensively updated its personal safety guidelines. This revision aims to help agencies establish a robust framework for protecting their employees, who often work alone or outside the office. The necessity for enhanced safety measures is undeniable, as property viewings, valuations, and appointments with potential clients can involve inherent risks.
Comprehensive Safety Recommendations from Propertymark
Propertymark's revised guidelines cover a broad spectrum of protective measures. They place a particular focus on preventive actions and the establishment of clear procedures in case of emergencies. The objective is to create a working environment where employees feel secure and potential risks are minimised.
- —Risk assessments: Systematic identification and analysis of potential hazards in the workplace and during external appointments.
- —Employee training: Comprehensive training on risk awareness, de-escalation, and handling difficult situations.
- —Check-in systems: Implementation of systems that allow employees to regularly confirm their location and safety, especially when working alone or at unfamiliar venues.
Propertymark's initiative underscores the ongoing relevance of safety in the property sector. By urging agencies to review and strengthen their internal processes, the association helps to raise awareness of employers' responsibilities and ensure the safety of professionals. The Lamplugh case continues to serve as a cautionary example, driving efforts to improve safety standards within the industry.
The implementation of these guidelines is not merely a matter of compliance, but also an expression of the duty of care towards employees. Many agencies are expected to use these recommendations to evaluate their existing protocols and, where necessary, introduce new, more robust safety measures to effectively protect the well-being of their lone working staff.
