Boston-based technology company HqO has announced the launch of its new platform REX. The system uses artificial intelligence to consolidate data assets and operational workflows across commercial real estate portfolios and make them actionable. Following a nine-month beta phase, the international roll-out is initially taking place across 24 countries, including the United States.
The technological basis of the application is HqO's Digital Grid, which according to the company provides a cross-portfolio data framework for commercial property. REX accesses key performance metrics for buildings and occupiers, combining previously fragmented building data into a unified dataset. The aim is to deliver actionable insights to landlords and property managers before monthly or annual accounting figures are finalised.
Automated workflows and preventive tenant management
The platform operates as agentic AI, allowing users to define clear operational boundaries and parameters. Within these constraints, REX puts forward operational suggestions or executes predefined processes autonomously. The name is loosely derived from the term real estate experience.
- —Automated routing and prioritisation of incoming service requests
- —Preventive scheduling of maintenance and repair tasks
- —Identification of risks regarding upcoming lease renewals based on occupier data
- —Generation of situation reports and analyses via a natural-language conversational interface
Chase Garbarino, co-founder and chief executive officer of HqO, explained that the system ranges from tenant email campaigns to complex analytics. By recording factors such as actual building utilisation and feedback from tenant surveys, occupier satisfaction can be monitored specifically. This helps owners intervene early to prevent vacancies and secure long-term tenancies.
Accompanying expert advisory for owners
Alongside the software roll-out, HqO has established an internal specialist group. This team is intended to collaborate directly with clients' operational units to support the integration of the technology into existing management structures and manage organisational change.
Commercial properties have been managed across dozens of isolated software systems for years, Garbarino stressed. REX now functions as an operational layer connecting these systems. In this manner, real estate can be managed more autonomously, while core oversight remains firmly with human managers. The result is more stable tenant relationships, lower operating costs, and sound decisions founded on reliable portfolio data.
