UniHomes, a leading student accommodation platform, recorded a Net Promoter Score (NPS) of +61 in its latest annual survey for 2026. Over 100 letting agents from across the United Kingdom participated in this survey.
This score highlights the high satisfaction of partner agents with the platform's services. 70% of the agents surveyed rated the platform with a score of 9 or 10 out of 10 possible points. This indicates a strong preference and positive user experiences.
Importance of Enquiry Generation
The generation of enquiries was identified by 71% of respondents as the most important benefit of the UniHomes platform. This demonstrates the platform's effectiveness in connecting students with suitable housing offers while also supporting letting agents in acquiring potential tenants. Consistent and qualified enquiry generation is a crucial factor for the success of letting agencies in the highly competitive student housing market.
The achieved NPS of +61 is significantly above the average for many industries and signals that UniHomes is actively recommended by its business partners. Such high scores often correlate with strong customer loyalty and sustainable business growth. The ability to achieve such high satisfaction among a large sample of professional estate agents confirms UniHomes' market position as a reliable partner in the student accommodation sector.
Outlook and Market Significance
The survey results are a clear indication of the UniHomes platform's performance in the UK student housing market. The focus on the needs of letting agents and effective enquiry generation are key factors for this success. The platform offers a substantial added value to landlords and agents by optimising the letting process and providing high-quality leads. This strengthens UniHomes' position as an influential player in this specialised property segment.
